Information obligation under the Consumer Dispute Resolution Act (VSBG):

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Consumer information on alternative dispute resolution in accordance with Regulation (EU) No. 524/2013: 
The European Union's internet platform for online dispute resolution (known as the “ODR platform”) for consumers can be accessed via the following link: ec.europa.eu/consumers/odr/

Sources: Disclaimer eRecht24